Client Satisfaction Survey | Melinda J. Irvine

Name

Business

In the most recent job I completed for you could you indicate your overall level of satisfaction.

Delighted

Very happy

Satisfied

Not satisfied

Very disappointed

How did this compare to other jobs I have completed for you?

Much better than previous jobs

About the same as other projects

Much worse than other jobs

This is the first time we've worked together

Do you feel I understood exactly what you needed ...

Yes

Were you happy with the frequency of the communication throughout the entire project ...

Yes, I always knew what you were working on

Most of the time I knew what was happening, but sometimes I had to email or call to get an update

Sometimes, I would have liked more updates

No, I really had no clue what you were doing

Other (please indicate)

How was my communication style? (select everything that's true for you)

Clear and easy to understand

Vague and confusing

Respectful

Abrupt

Other (please indicate)

Do you feel I listened to you adequately? (which statement is true for you)

Melinda listened to my concerns and took the time to completely understand what I needed

Melinda did most of talking and didn't really listen to me

Other (please indicate)

What about the project timeframes and deadlines.

Fantastic, the project was delivered early

Great, the project was delivered on-time

Ok, the project took a little longer than I expected but it wasn’t a problem

Not so good, the project took much longer than I wanted

Unacceptable, I'm not at all satisfied with the delivery times

What about the standard of the writing? (which of the following is true for you)

The writing was exactly what I needed

The writing itself was great but there were some typos and spelling mistakes

The writing was good but there were a few things I just changed myself

The writing didn't suit my overall audience and purpose

Other (please indicate)

How is the copy I wrote working for you now?

Great, sales have increased significantly

Good, I've noticed an increase in sales

I haven't noticed any improvement in my sales or website traffic

It's really too soon to tell

N/A

Other (please indicate)

What could I do to improve my client service?

Would you recommend my professional writing services?

Yes

Would you like to work with me again?

Yes

other (please indicate)

If you loved my writing style and client service would you be willing leave a testimonial that I could use on my website and marketing materials? I'll be happy to put your logo and a link back to your website in return.

Yes, but I'll email you the testimonial another time

No thanks

Love to, use the text below as my testimonial

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