Client Satisfaction Survey Name Business Email In the most recent job I completed for you could you indicate your overall level of satisfaction. Delighted Very happy Satisfied Not satisfied Very disappointed How did this compare to other jobs I have completed for you? Much better than previous jobs About the same as other projects Much worse than other jobs This is the first time we've worked together Do you feel I understood exactly what you needed ... Yes No Were you happy with the frequency of the communication throughout the entire project ... Yes, I always knew what you were working on Most of the time I knew what was happening, but sometimes I had to email or call to get an update Sometimes, I would have liked more updates No, I really had no clue what you were doing Other (please indicate) How was my communication style? (select everything that's true for you) Clear and easy to understand Vague and confusing Respectful Abrupt Other (please indicate) Do you feel I listened to you adequately? (which statement is true for you) Melinda listened to my concerns and took the time to completely understand what I needed Melinda did most of talking and didn't really listen to me Other (please indicate) What about the project timeframes and deadlines. Fantastic, the project was delivered early Great, the project was delivered on-time Ok, the project took a little longer than I expected but it wasn’t a problem Not so good, the project took much longer than I wanted Unacceptable, I'm not at all satisfied with the delivery times What about the standard of the writing? (which of the following is true for you) The writing was exactly what I needed The writing itself was great but there were some typos and spelling mistakes The writing was good but there were a few things I just changed myself The writing didn't suit my overall audience and purpose Other (please indicate) How is the copy I wrote working for you now? Great, sales have increased significantly Good, I've noticed an increase in sales I haven't noticed any improvement in my sales or website traffic It's really too soon to tell N/A Other (please indicate) What could I do to improve my client service? Would you recommend my professional writing services? Yes No Would you like to work with me again? Yes No other (please indicate) If you loved my writing style and client service would you be willing leave a testimonial that I could use on my website and marketing materials? I'll be happy to put your logo and a link back to your website in return. Yes, but I'll email you the testimonial another time No thanks Love to, use the text below as my testimonial Would you like to join my weekly newsletter neXtDRAFT? It's contains free content tips and strategies for my clients, as well as updates about my humanitarian projects helping disadvantaged kids in the Philippines. Yes No thanks I've already subscribed Time's up