Opened your file and something’s not quite right? Maybe the wrong pattern popped up, or the file won’t open at all? It happens — I am a human, and sometimes I forget to update a download link or something slips through the cracks.
The good news is, I will always fix it for you.
Got the Wrong File?
If you’ve downloaded a file and it turns out to be the wrong cross stitch pattern, eBook or illustration — don’t stress. Just let me know on the contact form, and I’ll send over the correct one.
If you’ve got an account, I’ll also update your account with the correct file, so next time you log in, it will be waiting for you.
Bonus? You’re welcome to keep the extra file too. Think of it as a little gift for the mix-up 🎁
File Not Opening or Looks Corrupted?
Sometimes files don’t download cleanly, or there’s a hiccup when opening them — especially if your internet connection drops-out during download or while unzipping the file.
If the file won’t open or gives you an error message, just let me know and I’ll re-upload a fresh version to the server and send you a new download link.
What I Need From You
To help me sort things quickly, please fill out the contact form below and include as much detail as possible:
- Your full name
- The email address used during checkout
- What you purchased
- What file you received (if it’s the wrong one)
- What kind of error you’re seeing (if the file’s broken)
- The date of purchase
- Anything else you think will help
I’ll get it sorted and have you back to stitching in no time.
Your message has been sent
LAST UPDATE: 28th MARCH 2025