I am a reputable business and comply with Australian Consumer Laws. When you purchase something from me, you can expect a high-quality product that is fit for purpose and matches the sales description on this website.
If there is a major fault with your purchase that cannot be fixed (or cannot be fixed within a reasonable time) I will provide a refund.
However, because I design and sell digital products which cannot be returned once downloaded, I do not provide refunds if you simply change your mind.
Customer Support
I fully support all digital products, including business templates, ebooks and PDF cross stitch patterns that are sold on this website. I make every attempt to resolve problems with my online customers and my direct contact details are provided in the download pack.
My ethos is that everything can be sorted out with a polite email exchange.
Refund Process
Under the Australian Consumer Law, you have rights to a remedy for faulty products. I will consider any reasonable refund request where there is evidence your concerns are genuine, such as a file being corrupt or not matching the description provided.
Requests must outline the problem and provide reasonable detail. If you believe you are entitled to a refund, please use the website contact form below.
Payment Returns
If approved, refunds are generated using the original payment method and you will be notified by email with the transaction details.
Once generated, it may take 7-10 working days for the refunded money to appear on your bank/ account statement. Processing times are dictated by your bank or financial institution and beyond my control.
My base currency is AUD$ Australian dollars and approved refunds are processed in the original payment currency, according to the official exchange rate. The exchange rate is determined by banks and other financial institutions at the time the refund is processed, and beyond my control.
Request a Refund
To request a refund, clearly outline the issue in the contact form below, providing as much detail as possible. Alternately, reply to the confirmation email you received after placing your order.
LAST UPDATE: 3 September 2026