Having problems with something you have purchased from me? I provide longterm support for all the digital products I develop and sell.
I appreciate your patience as I develop a full library of support articles to help you outside of service hours. In the meantime, reach out using the contact form below.
Buying Something
- Choosing the right product for you
- Copyright and licensing terms
- Currency and payment methods
- Guest purchase or account?
- Checking product reviews
Help for WHS & Business Templates
- I’ve bought a template, but can you write it for me?
- How do I insert my own logo and business colours?
- I’ve messed up the paragraph styles in Word
- I’m trying to open the template in Apple Pages
- I’m a consultant. Can I use a business template to develop products for my clients?
Help for Cross Stitch Patterns
- Printing your cross stitch pattern
- Using your charts with the Pattern Keeper App
- How to read a cross stitch pattern
- Stitching your project
- Can you convert my photo to cross stitch?
Get Support
Please send a polite message, describing the problem in detail. Alternately, reply to the confirmation email and include screenshots.
I’m responsive to email and usually in touch within a few hours.
LAST UPDATE: 3 September 2026