‘Access Denied’ error

Are you trying to download your cross stitch pattern or eBook and keep getting the following message?

Please report this issue right away using the contact from below.

I just need to tweak the permission settings on my server and you’ll have full access to your digital files.

My apologies for the delay in receiving your purchase.

Report Issue

Please send a brief message noting your name, email address, and the chart your purchased.

I’ll have this sorted out shortly, I’m usually in touch within a few hours.

LAST UPDATE: 17th JANUARY 2025