I Can’t Find the Confirmation Email

If you’ve completed your order but haven’t received a confirmation email, here are a few steps to help you find it.

1. Double-check your inbox

Sometimes the email lands in unexpected folders. Try looking in:

• Spam or junk folder
• Promotions or social tabs (especially in Gmail)
• “Other” or “Clutter” folders in apps like Outlook
• Trash or deleted items

2. Search your email

Use the search bar in your inbox and type in keywords like:

• “cross stitch”
• The name of the pattern you ordered
• “Order confirmation” or “receipt”
• Melinda J. Irvine Writing & Design

3. Check all email accounts

If you have more than one email address, make sure you’re checking the one you used at checkout.

4. Using a mobile or tablet?

If you checked out on your phone or tablet, try using the desktop version of your email (via a browser) — some devices filter or collapse emails differently, especially if they include attachments or download links.

Still can’t find it?

Please use the contact form to get in touch. Be sure to include:

• Your full name
• The email address used during checkout
• The name(s) of the charts you ordered
• The approximate date and time of purchase (if known)

I’ll resend your confirmation and download links as soon as possible.

REMEMBER: it’s always best to open an account when you make a purchase, that way you have a full 12 month’s access to your purchases. Just login in anytime and download.

LAST UPDATE: 28th March 2025