Opened your file and something’s not quite right? Let’s get it sorted.
Problem 1: Got the Wrong File?
If you’ve downloaded the .zip file and it contains the wrong files (or something is missing), let me know right away. Either reply to the confirmation email or use the contact form. I’ll send over the correct file as soon as possible.
If you’ve got an account, I’ll also update your account with the correct file, so next time you log in, it will be waiting for you.
Problem 2: File Not Opening or Looks Corrupted?
Sometimes files don’t download cleanly, or there’s a hiccup when opening them — especially if your internet connection drops-out during download.
If the file won’t open or gives you an error message, just let me know and I’ll re-upload a fresh version to the server and send you a new download link. Alternately, I’ll email the correct file to you directly.
Problem 3: Mistakes in the File
Maybe your business template, Ebook or Cross stitch pattern contains errors. That’s highly embarrassing for me. Please message me as soon as you can so I can get that fixed and updated immediately.
What I Need From You
To help me sort things quickly, please fill out the contact form below and include as much detail as possible:
- Your full name
- The email address used during checkout
- What you purchased
- What file you received (if it’s the wrong one)
- What kind of error you’re seeing (if the file’s broken)
- The date of purchase
- Anything else you think will help
I’m usually in touch within a few hours and will get the correct files to you without delay.
LAST UPDATE: 3 September 2026