If you’ve completed your order but haven’t received a confirmation email, here are a few steps to help you find it.
1. Double-check your inbox
Sometimes the email lands in unexpected folders. Try looking in:
- Spam or junk folder
- Promotions or social tabs (especially in Gmail)
- “Other” or “Clutter” folders in apps like Outlook
- Trash or deleted items
2. Search your email
Use the search bar in your inbox and type in keywords like:
- The name of the business template or cross stitch pattern you ordered
- “Order confirmation” or “receipt”
- Melinda J. Irvine Writing & Design
3. Check all email accounts
If you have more than one email address, make sure you’re looking in the one you used at checkout.
4. Using a mobile or tablet?
If you checked out on your phone or tablet, try using the desktop version of your email (via a browser) — some devices filter or collapse emails differently, especially if they include attachments or download links.
Still can’t find it?
Please use the contact form to get in touch. Be sure to include:
- Your full name
- The email address used during checkout
- The name(s) of the business template or chart you ordered
- The approximate date and time of purchase
I’ll resend your confirmation and download links as soon as possible.
REMEMBER: download links in the confirmation email (and in your account) expire after 30 days. Always save a backup copy of your files immediately after purchase.
LAST UPDATE: 3 September 2026