Having problems with something you have purchased from me? I provide longterm support for all the digital products I develop and sell.
I appreciate your patience as I develop a full library of support articles to help you outside of service hours. In the meantime, reach out using the contact form below.
Buying Something
- Product and design quality
- Choosing a cross stitch pattern
- Copyright and licensing terms
- Currency and payment methods
- Guest purchase or account?
- Checking product reviews
Receiving Digital Products
- Where’s my download link?
- I can’t find the confirmation email
- Opening the .ZIP file
- Missing files and incorrect products
- ‘Access Denied’ error
- I’ve lost my cross stitch pattern or eBook
Managing Your Account
- Logging into your account
- Updating your details
- Resetting your password
- Leaving a review
- Deleting your account
Using Cross Stitch Patterns
- What is the ‘Pattern Keeper’ App?
- Printing your cross stitch pattern
- How to read a cross stitch pattern
- Stitching your project
- Can you convert my photo to cross stitch?
Get Support
Please send a polite message, describing the problem in detail. Alternately, reply to the confirmation email and include screenshots.
I’m responsive to email and usually in touch within a few hours.
Your message has been sent
LAST UPDATE: 28th MARCH 2025